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Tuesday, August 7 • 14:00 - 15:15
The Trust Transaction: A Leader's Guide To Autonomy (Tim Ottinger) POPULAR

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Abstract:
"The best way you can find out if you trust someone is to trust them." - Ernest Hemmingway.
Moving from a group of directed individual contributors to an agile self-organizing, autonomous team is not always easy.
When organizations meet with confusion, frustration, or disappointment they may quickly retreat to command-and-control tactics.
It's understandable, since most people have never formally learned how to extend and receive trust. They over-extend or under-extend trust, they withdraw it quickly or fail to follow-up. They never learn how trustworthy and autonomous their teams are capable of being. They don't have a model of trust that they rely on, and they don't really think about trusting as a teachable/learnable skill.
This talk presents a simple model of trust as a set of goal-seeking skills, and practices we call Transactional Trust, based on empiricism and experimentation.
Some skills discussed and exposed:
  • Aligning on goals
  • Negotiating agreements
  • Embracing accountability
  • Putting curiosity before judgment
  • Managing expectations
Come learn this Transactional model for trust, work through hypothetical cases, and workshop some of your stories.

Learning Outcomes:
  • Handle trust in a transactional way
  • Teach the skill of trusting others
  • How (and whether) to adjust expectations
  • Manage the inherent risks of trusting others

Attachments:

Speakers
avatar for Tim Ottinger

Tim Ottinger

Anzeneer, Industrial Logic
Tim is a long-time programmer (since 1979), reviewer, speaker, writer. He has been active in many of the big changes in software over the past 36 years (including Design Patterns, Object-Oriented Design, and Agile software development). In addition to his contributions in "Clean... Read More →


Tuesday August 7, 2018 14:00 - 15:15
San Diego A