Abstract: "The best way you can find out if you trust someone is to trust them." - Ernest Hemmingway.
Moving from a group of directed individual contributors to an agile self-organizing, autonomous team is not always easy.
When organizations meet with confusion, frustration, or disappointment they may quickly retreat to command-and-control tactics.
It's understandable, since most people have never formally learned how to extend and receive trust. They over-extend or under-extend trust, they withdraw it quickly or fail to follow-up. They never learn how trustworthy and autonomous their teams are capable of being. They don't have a model of trust that they rely on, and they don't really think about trusting as a teachable/learnable skill.
This talk presents a simple model of trust as a set of goal-seeking skills, and practices we call Transactional Trust, based on empiricism and experimentation.
Some skills discussed and exposed:
- Aligning on goals
- Negotiating agreements
- Embracing accountability
- Putting curiosity before judgment
- Managing expectations
Come learn this Transactional model for trust, work through hypothetical cases, and workshop some of your stories.
Learning Outcomes: - Handle trust in a transactional way
- Teach the skill of trusting others
- How (and whether) to adjust expectations
- Manage the inherent risks of trusting others
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