Agile2018 has ended
Back To Schedule
Tuesday, August 7 • 14:00 - 15:15
The Trust Transaction: A Leader's Guide To Autonomy (Tim Ottinger) POPULAR

Sign up or log in to save this to your schedule, view media, leave feedback and see who's attending!

Limited Capacity full
Adding this to your schedule will put you on the waitlist.

"The best way you can find out if you trust someone is to trust them." - Ernest Hemmingway.
Moving from a group of directed individual contributors to an agile self-organizing, autonomous team is not always easy.
When organizations meet with confusion, frustration, or disappointment they may quickly retreat to command-and-control tactics.
It's understandable, since most people have never formally learned how to extend and receive trust. They over-extend or under-extend trust, they withdraw it quickly or fail to follow-up. They never learn how trustworthy and autonomous their teams are capable of being. They don't have a model of trust that they rely on, and they don't really think about trusting as a teachable/learnable skill.
This talk presents a simple model of trust as a set of goal-seeking skills, and practices we call Transactional Trust, based on empiricism and experimentation.
Some skills discussed and exposed:
  • Aligning on goals
  • Negotiating agreements
  • Embracing accountability
  • Putting curiosity before judgment
  • Managing expectations
Come learn this Transactional model for trust, work through hypothetical cases, and workshop some of your stories.

Learning Outcomes:
  • Handle trust in a transactional way
  • Teach the skill of trusting others
  • How (and whether) to adjust expectations
  • Manage the inherent risks of trusting others


avatar for Tim Ottinger

Tim Ottinger

Anzeneer, Industrial Logic
Tim is a long-time programmer (since 1979), reviewer, speaker, writer. He has been active in many of the big changes in software over the past 36 years (including Design Patterns, Object-Oriented Design, and Agile software development). In addition to his contributions in "Clean... Read More →

Tuesday August 7, 2018 14:00 - 15:15 PDT
San Diego A