Abstract: There is a need to collect data which demonstrates progress and measures improvement within an Agile Enterprise, but where does one even start? Common Agile metrics approaches do well at measuring team velocity and throughput, but can sometimes overlook the requirements of executive sponsors, product management, and other key stakeholders. This problem is often rooted in a lack of understanding about what business goals are driving decision-making throughout the organization and what questions we should be answering with the metrics we collect.
During this session, we will explore the Goal Question Metrics (GQM) approach and show its effectiveness in identifying the key information your enterprise needs to know at the Executive, Portfolio, Program, and Delivery tiers. We will discuss case studies where GQM was implemented at scale and the lessons learned along the way. We will also explore sample metric sets for each tier and explain the goals and questions that drove us to them. At the end of this talk, the audience will understand not only how to ask the right questions for their context within the Enterprise, but specifically what metrics can be used to answer them.
Learning Outcomes: - Know the history and evolution of GQM
- Describe the six key steps that comprise the GQM approach
- Explain how GQM differs from traditional “roll-up” or “roll-down” Enterprise Agile metrics approaches
- Understand the application of GQM at different tiers and in multiple contexts within the Enterprise
- Able to analyze an organization’s team, technical, and financial health using GQM
- Comprehend why and how to use feedback loops to continuously improve the goals, questions, and metrics defined for an Enterprise
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