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Wednesday, August 8 • 14:00 - 15:15
Improving Interactions (Don Gray)

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Limited Capacity seats available

Ida looked around the table and said, "Teams should have integrity. Do what you say you are going to do. Our team works that way." Frank replied "Well, we do the best we can. We depend on The Alpha Dawgs for a lot of infrastructure. We'll try to work harder next sprint." Sam the manager ended the meeting saying "Well, it doesn't matter what causes the problems. The VP committed the delivery to the client, and we'll just have to keep working longer and harder until we deliver the product."
Do these comments seem familiar? What do you expect to change after this conversation? What's hiding? What's missing in this conversation?
As a coach, one way to improve interactions involves using the Satir Interaction Model to check what people hear and what it means. The Satir Congruence Model ensures self, other, and context balance each other and get represented in the conversation.
In this session we'll explore and apply the Satir Interaction Model, and the Satir Congruence Model to improve interactions.

Learning Outcomes:
  • Participants in this workshop will add and practice two tools to their coaching toolbox. When working with teams they will be able to:
  • Analyze interactions using the Satir Interaction and Congruence models.
  • Differentiate between the communication wobble (incongruent) stances and assist in creating congruent interactions.
  • Help team members clarify intake and meaning.



Don Gray

President, n-th Order Systems, Inc
Having worked in software for 30 years I focus my energy and efforts working with executives to create the conditions where teams can flourish developing business value. I facilitate team learning and interdependent work. This includes assessments, embedded coaching, focused coaching... Read More →

Wednesday August 8, 2018 14:00 - 15:15 PDT
San Diego A