Abstract: Whereas output metrics (such as stories completed per week) measure aspects of a team’s localized productivity, outcome metrics (such as how much these features increase customer productivity) measure the difference the teams’ work makes in the world.
Focus on output metrics can lead to increased waste and unnecessary stress, and distracts the organization from achieving more valuable outcomes.
In this talk, through stories and group exercises, you’ll see how you can better measure and improve your organization’s effectiveness.
Learning Outcomes: - People can tell an outcome metric from an output metric (sparrow deck participation)
- Connecting the things that we do to the difference they make in the world (by drawing metric chains and then shortcutting them)
- People stop stressing about things that don’t make a difference (evidence in stories)
