Abstract: Determining where to focus Agile Coaching and Training in a large “already Agile” Tech organization can feel a bit like playing Whack-a-Mole. With hundreds of Agile practices and mindsets to potentially target and hundreds of teams at various levels of maturity and scale, how do you know which ones to target that will really make a difference? It’s easy to just focus on the areas that are least mature, rather than on the ones that might have the most impact.
In 2017, Capital One used a different approach with 2,600 employee survey responses in the areas of Intent, Planning, Flow, Team Health, Scaled Agile, Continuous Improvement, Leadership, and Engineering. We used statistical analysis to identify the impact of different Agile practices on two key areas: Team Health and Frequent Delivery of Business Value – revealing our Agile ROI!
In addition to sharing our analysis, we will tell the story of how we used these results in a multi-channel communications strategy to influence change agents towards improving practices with the largest impact rather than just improving the least mature ones.
View the Experience Report Lessons Learned from Your Experience: - Through this experience, our Coaching team and organization learned:
- • The benefits of using survey data to focus coaching efforts and influence leadership to support positive change, rather than relying on industry best practices alone
- • The need to package statistical analysis approaches and results in ways that are easy to understand for non-specialists
- • For our organization, there are specific Intent, Planning, and Scaled Agile practices which impact Frequent Delivery of Business Value
- • For our organization, there are specific Leadership, Continuous Improvement, and Planning practices which impact Team Health
- • Some provocative findings:
- o Teams sizes larger than 5-9 were effective; only at 12+ did team effectiveness suffer
- o Planning activities were highly correlated with Frequent Delivery of Business Value and Team Health, despite internal perceptions of the opposite
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