Abstract: Have you ever known a natural servant leader? We had the privilege of working with Serena Godfrey, VP of Customer Service for Vistaprint. She easily passes Robert Greenleaf’s best test for a natural servant leader - “Do those served grow as persons? Do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants?”
In this session, we will briefly share how, as a servant leader, she fundamentally transformed the work lives of 1,800 employees in a global contact center while delivering outstanding business results. She turned an unpleasant command and control environment into a self-organizing, Agile organization. Attendees will have a chance to meet and ask questions of Serena, members of her leadership team, and front-line employees who have traveled from their offices in Montego Bay, Jamaica.
View the Experience Report Lessons Learned from Your Experience: - At the conclusion of this session, you will be able to:
- Explain how servant leaders can improve the lives of their employees and enable those employees to deliver better business outcomes.
- Apply the principles of servant leadership and Agile to elevate rote work into knowledge work.
- Guide leaders who are not natural servant leaders on their journey towards becoming servant leaders.
- Guide leaders in developing an organization with servant leadership at all levels.
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